LandingPage

OverDrive is launching a brand new help site on March 19! We’ve given help.overdrive.com a massive facelift and added a plethora of features based on some truly valuable feedback from you. In this post, I’ll give you the run-down on what’s new and different so you’re prepared for launch on the 19th.

 

It’s easier to navigate

Navigation

We’ve reorganized everything by platform, and provided persistent navigation to help you find what you need no matter where you are on the site.

Across the top, you’ll see links to the four main landing pages for help:

  • Home/Quick links: This is the landing page, where you’ll find quick links to popular categories and a big ol’ search bar.
  • Videos: This is where OverDrive Help videos will live. They’ll show up in search results and you can get straight to any series you like right from the navigation menu.
  • Devices: This is replacing the Device Resource Center (fondly known as the DRC). Here you’ll find a series of device profiles, based on platform, to will help you understand how OverDrive works with the phone in your pocket or the tablet on your end table.
  • Articles: This page is simply a list of articles sorted by topic, in case you’d like to get more of just how much content there is on our help site.

 

It’s easier to peruse on a mobile device

We’ve made the new help website fully responsive.  That way, no matter what size screen you’re using, you’ll find the help you need with a minimal amount of fuss.

 

It’s easier to get started

GettingStarted_HoverFrom the home page, you can click on any of the quick links to see a list of articles pertaining to a particular category.

On each of these quick link category pages, we’ve split the content up by device or platform, and each has its own drop-down menu.

Under each drop-down, you’ll see a list of pertinent articles.  Because these lists are dynamically generated, you can expect them to remain up-to-date.

 

It’s easier to see how things work

HelpVideoPage

The new help videos landing page lets you pick which videos you want to watch, from any series, without having to scroll down a page or open a new tab.  You can pick the series from the “Devices and platforms” menu and the video from the playlist.  Each video and series will show up in the same space for fast load times and easy navigation.

 

It’s easier to understand compatibility

AndroidProfile

The new device profiles quickly and clearly spell out which services work on a given type of device.  This eliminates the need to wade through long lists of devices you may have never heard of, or that may have different names in different regions.

 

It’s just easier

There are really too many features here for me fully detail in a single, succinct blog post, but I’ll give you a few more brief examples before wrapping up.

  • There’s a new troubleshooting section that’s organized by platform.  We’ve also been steadily adding new content and updating the existing troubleshooting materials with a focus on adding specific error codes.  In other words, searching for an error should yield better results on the new site.
  • With the new article rating system, you can give us feedback on individual articles.  We’ll use your ratings to improve our content.
  • We’re using a new set of authoring and publishing tools, which should allow us to bring you better and more interactive content in the future.
  • Now, no matter how users get to OverDrive Help, they’ll be able to find support for their digital library collection using the support link.

Wrap-up and what you need to know

So, once again, we’re launching the new help site on March 19, 2014.  I’m sure you’ve got a question or two, so I’ll try to address the biggies here:

  • We’re not changing the base URL. To get to the new OverDrive Help landing page, go to help.overdrive.com (this link won’t take you to the new site until the 19th).
  • Individual article links will change.  If you have bookmarks or links to specific articles (like help.ovedrive.com/article/0001), they will no longer take you to the right place. Instead, you’ll get a 404 page with a link that points toward the Help homepage.
  • We’re retiring the old Device Resource Center in favor of our new device profiles. Links that point to www.overdrive.com/drc will automatically redirect to help.overdrive.com/#devices.  Please update your links.
  • Help videos will move to the new help website. Links to www.overdrive.com/help-videos will automatically redirect to help.overdrive.com/#videos. Please update your links.

I know that a new help website might not be the most exciting thing you read about today, but I’m undeniably excited to tell you all about it. I sincerely hope that you enjoy the fruits of our hard work as we help you more easily find the help you need.Feel free to post your first impressions in the comments section!

 

Quinton Lawman is a Technical Writer at OverDrive.

 

8 Responses to “OverDrive is bringing you some fresh help”

  1. Charles

    Is much of the documentation rewritten on the updated site or is this mainly an interface update? I’m looking forward to it either way. Thanks for the work.

    • Heather Tunstall

      Hi Charles,
      We are also continuously updating documentation to maintain the most accurate and current information available. Thank you!

  2. Deborah Jaquinta

    I need an old version of Overdrive to work on an original IPAD please

    • Heather Tunstall

      Hi Deborah,
      If an older version of OverDrive was previously installed on the iPad, it can still be used. If not, you may still use OverDrive Read on any version of the iPad. Click here to read more about how to use OverDrive Read.

      Good luck!

  3. Matt Amory

    You don’t seem to have included older, non-tablet NOOKs (or even the NOOK Simple Touch line) in the screenshot of Devices. I have found that getting OverDrive to work for those users is the process most in need of documentation so I hope it won’t be removed!

    • Heather Tunstall

      Hi Matt,
      The screen shot only represents a selection of the devices covered in our Help section. We will continue to provide information for all of the devices that are compatible with OverDrive products. Thanks!

  4. Liz Boston

    We do a lot of printing Help articles for patrons who come into branches and need to take instructions back home. The new structure makes Help articles print without tiny fonts (thank you) but there is a lot of extra data on the printed page (all the side links print at the bottom), the heading says “Help /#default)” in large typeface, etc. Can you make it so that just the content of the article prints, perhaps with the return of the “print” button please?

    • Heather Tunstall

      Hi Liz,
      Thank you for your suggestion. I’ve passed along this information to the project team as a feature request.