By: Courtney Sveda, OverDrive Training Specialist

Getting users started with your library’s digital collection is easier than ever… but what happens if they run into a technical issue? It’s important that, once readers decide to go digital, you can support them should they run into any technical issues. Here at OverDrive, we want to empower your staff with the resources necessary to assist users, and share ways they can troubleshoot for themselves, too.

Join us for our all new, scenario-based webcast, OverDrive Help Resources, and transform into a troubleshooting guru. You’ll leave our 30-minute session knowing what help resources are available and where to find them. We’ll discuss potential user challenges like app error messages, returning titles early, and recovering titles borrowed with a lost library card.

Additionally, we’ll cover how to get support for a variety of OverDrive platforms and products, including OverDrive Marketplace, your digital library website, the OverDrive app, and Libby. Let us help you cover all your bases with this comprehensive session hosted by our knowledgeable Training Specialists. As always, you’ll have the opportunity to live-chat with the OverDrive team during the webcast.

If this sounds like the webcast you’ve been waiting for, you won’t have to wait much longer! The OverDrive Help Resources live webcast is Thursday, December 14 at 11:00 AM. Save your spot by registering here on our Resource Center under Staff Training > Live Webcasts.

Don’t forget to register for our other live webcasts that week including Shopping for Titles in Marketplace on Tuesday, December 12 and The End User Experience on Wednesday, December 13.  We hope to see you there!

 

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