In 2015, more people will use your OverDrive-powered digital library than ever before. To help you stay on top of growing traffic, we’ve rounded up answers to ten of our most frequently asked questions:
Topping our list is how to return titles before the end of your lending period. Our help article explains how the Return Title button works, how to return titles you’ve downloaded to a computer or device, and some exceptions to the rules.
2. How to reset a download link
Users may get an error if they try to download a digital title too many times. In those cases, you can reset the title’s download link in OverDrive Marketplace by using the Reset downloads button under the SUPPORTtab (here you can also manually Return titles and Manage holds for your users).
For step-by-step instructions on how to use these features, refer to our Marketplace user guide (also located in OverDrive Marketplace under theSUPPORT tab).
3. How to get started
First-time users never fear! We’ve put together three short steps that will help you get started with OverDrive on any device.
Need more help? Scroll to the bottom of our getting started page for more detailed getting started guides, organized by topic.
4. How to enable cookies
Borrowing and reading Kindle Books from the library (currently available in the U.S. only) requires a few extra steps on Amazon’s website. We walk you through the process in how to borrow Kindle Books from your library.
6. How to get titles on a specific device
Also popular are our help articles that explain, step-by-step, how to get all kinds of titles on Android devices, Chromebooks, iOS devices(iPhone/iPad/iPod touch), Windows Phone 8, Windows 8, and Windows and Mac computers.
7. Why do I need to verify my OverDrive account?
Visit our help article on verifying your OverDrive account to learn about this privacy-protecting requirement.
Did you know that you can read eBooks in your browser even when you don’t have an internet connection? How to read OverDrive Read eBooks offline shows you how.
Also helpful may be our articles about getting started with OverDrive Readand what devices and browsers work best with OverDrive Read.
9. Where is the title I put on hold?
We’ve created a help article listing some of the common reasons why users might have trouble finding titles they put on hold.
Users may also be interested in our articles on placing holds, borrowing available holds, automatic hold borrowing, suspending holds, and changing your email address for hold notifications.
Learn how users can recommend titles for your digital collection in how to recommend titles to your library for purchase.
If you or your users have other questions, OverDrive Help is a great place to look for answers. Best wishes for a busy, happy new year!
Carrie Smith is a Technical Writer at OverDrive