In August we announced that all school digital library websites will be getting a Next Generation makeover. Updated sites come with a suite of new features, such as powerful search and filtering options, a refreshed design, enhanced metadata, and more—including these help resources for students, parents, and staff:

 

Printable help
Students, parents, and staff can click the Help icon on your site for navigable, printable FAQs about your school’s OverDrive website, including:

  • How do I borrow titles?
  • What is OverDrive Read?
  • How do I use the dictionary, notes, and highlights in OverDrive Read?
  • How do I download borrowed titles?
  • How do I put an unavailable title on hold?
  • How do I make a list of titles I want to borrow later?

 

 

Video help
For your audio-visual learners, we also have an overview video about your Next Generation school digital library, which walks through the process of using your OverDrive website, borrowing titles, reading eBooks with OverDrive Read, downloading titles, placing holds, and more.
OverDrive Help
Under the Help icon on your site, you’ll also find links to additional resources, including OverDrive Help, our searchable help database. Here you can find how-to articles about using specific devices and software, troubleshooting errors, and more. While some screenshots on OverDrive Help may not exactly match the look of your school’s OverDrive website, most instructions should work for you and your students.

Direct link between students and school staff
If the above resources don’t answer your students’ questions, they can always click Support under the Help icon and submit a request to receive personalized help from your library staff.

Staff training

For school staff members, we have training materials available on OverDrive’s Learning Center to help you build your digital collection, navigate your digital library website, assist your students, and more. Just pick an On Demand recording and watch at any time—we suggest starting with Just the Basics: Schools – Next Generation, Education Evolution, and Advantage for Schools.

OverDrive Support
If your or other school staff members ever receive a technical question you can’t answer, you’ll receive prompt help from our support experts here at OverDrive by filling out the support form in OverDrive Marketplace (under the Support tab).

 

Carrie Smith is a Technical Writer at OverDrive.

 

 

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