College & university libraries evolving with digital content (webcast)

Posted by & filed under In the News, Library, Service News, Staff Training.

It’s no secret that thousands of libraries and K-12 schools partner with OverDrive to provide users and students 24/7 access to reading materials. In the last few years, colleges and universities around the world have begun creating digital library websites as well, providing students a constant connection to the literature and content they need to… Read more »

Create Reading Happiness at your library with this special webcast

Posted by & filed under Library, Promotional Ideas, Staff Training.

Here at OverDrive we believe that the library is the central connecting point in a community, the glue the brings everyone together. This means, as a library, you need to have materials and programs for all members of your diverse community. A library’s success comes from having frequent users and there’s no better way to… Read more »

Exciting updates to the OverDrive app and the Read & Listen formats

Posted by & filed under Library, Schools, Service News, Staff Training.

OverDrive is working hard to bring you and your readers the best digital reading experience, and we’re excited to share some updates that are coming soon to OverDrive Read, OverDrive Listen, and the OverDrive app. OverDrive Read & OverDrive Listen Updated Menu icon with new icons (like Overview and Search) next to it for quick and easy… Read more »

The top 10 support questions you’ll get during the holiday season (and how to answer them)

Posted by & filed under Library, Staff Training.

By Daver Jennings, an OverDrive Support Services Specialist This holiday season, more people will be using your OverDrive-powered digital collection. With the increased traffic, you may get asked some of our most frequently asked questions listed below: How do I return digital titles? This FAQ tops the list for the second year in a row…. Read more »

How OverDrive Frontline Tech Support can help your users and your staff

Posted by & filed under Library, Staff Training.

With the holidays rapidly approaching, which includes the gift of eReaders and staff taking vacation time, are you prepared to handle the rush of patrons’ questions? Why not shift direct user support to OverDrive? Join us for our free webinar – OverDrive Front Line Tech Support on Wednesday, December 16th at 2:00 pm – to learn more about… Read more »

5 easy ways to help your staff prepare for the holiday season around the library

Posted by & filed under General, Library, Promotional Ideas, Staff Training.

By Adam Sockel, OverDrive’s Social Media Specialist The holidays are a busy time. We appreciate that you are likely running multiple seasonal campaigns and events while also dealing with staff taking time off. To top everything off, each holiday season leads to an influx of new users accessing your OverDrive materials which leads to increased… Read more »