The top 10 support questions you’ll get during the holiday season (and how to answer them)

Posted by & filed under Library, Staff Training.

By Daver Jennings, an OverDrive Support Services Specialist This holiday season, more people will be using your OverDrive-powered digital collection. With the increased traffic, you may get asked some of our most frequently asked questions listed below: How do I return digital titles? This FAQ tops the list for the second year in a row…. Read more »

How OverDrive Frontline Tech Support can help your users and your staff

Posted by & filed under Library, Staff Training.

With the holidays rapidly approaching, which includes the gift of eReaders and staff taking vacation time, are you prepared to handle the rush of patrons’ questions? Why not shift direct user support to OverDrive? Join us for our free webinar – OverDrive Front Line Tech Support on Wednesday, December 16th at 2:00 pm – to learn more about… Read more »

5 easy ways to help your staff prepare for the holiday season around the library

Posted by & filed under General, Library, Promotional Ideas, Staff Training.

By Adam Sockel, OverDrive’s Social Media Specialist The holidays are a busy time. We appreciate that you are likely running multiple seasonal campaigns and events while also dealing with staff taking time off. To top everything off, each holiday season leads to an influx of new users accessing your OverDrive materials which leads to increased… Read more »

Learn about the newest formats available from OverDrive with our latest hot topics webinars!

Posted by & filed under Collection Development, Events, Staff Training.

Over the past year OverDrive has been dedicated to helping you maximize the value of your digital library by enabling you to offer your users a multi-media experience all on one platform. Your patrons can borrow eBooks and audiobooks as they’ve always been able to but now they can also stream their favorite movies and… Read more »