5 most common mobile device support issues

Posted by & filed under Library, Schools, Service News, Staff Training.

We in OverDrive Support Services are committed to providing quality solutions to common support questions. Over the course of the next several months, we’re going to present blogs highlighting the solutions to the most common types of issues. For this month, we’re looking at mobile device issues (Android, iOS, and Windows Phone). App Crashes and… Read more »

eBooks engage Crowley ISD’s students, parents and staff

Posted by & filed under Events, Promotional Ideas, Schools, Staff Training.

Editor’s Note: The following blog post was written by Jan Hodge and Carol Hafer, Crowley ISD District Library Media Specialists.   On November 7, 2011, Crowley ISD opened the CISD Digital Library to serve about 17,000 patrons. It was a great day with a formal celebration at the Administration Building. We invited all administration staff… Read more »

Encouraging teachers to use OverDrive

Posted by & filed under Schools, Staff Training.

You may have seen our recent marketing post about simple and easy ideas for marketing your school’s digital collection. Another idea is to get your teachers on board. This, without a doubt, will be one of the most beneficial things you can do to promote your digital collection. Our own Sarah Halko, Collection Development Specialist,… Read more »

Librarian’s Share: Hennepin County Library

Posted by & filed under Librarians Share, Library, Staff Training.

It’s time to check in with another winner of this year’s Digital Library Champions contest! Since last August, we’ve been highlighting winners and their success stories through a series of Librarian’s Share blog posts. This week, we feature the winner of the “Inside the Library” category, Hennepin County Library, as written by Senior Librarian Shannon… Read more »

Introducing OverDrive’s all-new, mobile-friendly Learning Center

Posted by & filed under Library, Schools, Staff Training.

We are excited to announce that OverDrive’s Learning Center has a new look to make it even easier for you and your staff to get the training you need as it best fits your schedule. Courses are now grouped into expandable category menus: Hot Topics, Collection Development, Digital Library Website, Products and Services, Resources, and… Read more »

Getting new staff members up to speed

Posted by & filed under Staff Training.

Let’s say you have a new staff member starting at your school or library. Their responsibilities will likely intersect with your OverDrive digital collection. Maybe they are going to be handling Collection Development, Marketing, or Staff Training. Perhaps they will assist patrons whenever they have one off questions. How should you prepare these new staff… Read more »

Back to School with School Digital Library from OverDrive

Posted by & filed under Schools, Staff Training.

Another school year is underway, and the kids are getting back into the classroom routine, maybe visiting the school library – or even better – the OverDrive-powered School Digital Library (SDL) site. The SDL platform allows your students to “go” to the library anytime and check out titles for class assignments, research projects, or for… Read more »