OverDrive is bringing you some fresh help

Posted by & filed under Library, Schools, Service News.

OverDrive is launching a brand new help site on March 19! We’ve given help.overdrive.com a massive facelift and added a plethora of features based on some truly valuable feedback from you. In this post, I’ll give you the run-down on what’s new and different so you’re prepared for launch on the 19th.   It’s easier… Read more »

The original Mr. Peabody and his boy Sherman

Posted by & filed under Collection Development, Library, Lists, Schools.

If you’re of a certain age, you probably remember with fondness the animated Rocky & Bullwinkle Show on television, with its occasional episodes of Peabody’s Improbable History starring Mr. Peabody and his boy Sherman and their wonderful WABAC machine (pronounced way back). Well, Mr. Peabody and Sherman are back for modern kids this month in… Read more »

How to merge carts in Marketplace

Posted by & filed under Collection Development, Library, Schools.

  One of the great features of OverDrive Marketplace is the ability to work within five carts simultaneously when ordering new titles. Using multiple carts can be helpful when selecting titles of different formats and genres to order, or when multiple selectors collaborate in purchasing new content. Once all carts have been finalized, Marketplace makes… Read more »

5 most common mobile device support issues

Posted by & filed under Library, Schools, Service News, Staff Training.

We in OverDrive Support Services are committed to providing quality solutions to common support questions. Over the course of the next several months, we’re going to present blogs highlighting the solutions to the most common types of issues. For this month, we’re looking at mobile device issues (Android, iOS, and Windows Phone). App Crashes and… Read more »